LEGAL / TERMS OF SERVICE
Terms of Service
These terms are the agreement between you and Beyond the Frame ('we') for using this site and the related services. Please read them before you create an account, send an inquiry or complete a booking; by using the service you accept them.
What the service does
We share photography itineraries, photographer profiles and work, accept inquiries and bookings, and provide support, including an AI assistant. Each trip is organized and provided by its travel operator. Your confirmed booking agreement identifies the service providers and their responsibilities. Website content, availability and arrangements may change; for existing orders, check the saved order record and the operator’s confirmation for prices, terms and status.
Your account
- give us accurate information when you register and keep it up to date;
- keep your credentials safe: activity under your account is treated as yours;
- do not lend, transfer or use your account for anything unlawful, infringing or disruptive;
- you can ask us to close your account at any time; existing orders are handled under 'Cancellation and refunds' and 'Your responsibilities'.
If we see a breach, we may limit or close access to the account.
Inquiries and bookings
- an inquiry or interest registration is not a booking and does not reserve places or prices. For a booking, the accepted checkout quote, order record and operator confirmation determine the dates, price, terms and confirmation status;
- a journey may have a minimum group size or a booking deadline, as stated on its page;
- give us complete and accurate traveler details and contact information; losses caused by details that are wrong or missing are yours.
Price and payment
- public prices may change. Your order uses the confirmed USD quote within its validity period. Payments and refunds are in USD; other currencies are estimates. Inclusions and exclusions follow the itinerary and terms confirmed for your order. Check any unspecified items before booking;
- your booking may require a deposit and balance or full payment. The terms accepted at checkout and your order record specify amounts, card authorization and charge timing, the cooling-off period and payment deadlines. Delivery of a notice does not restart a fixed balance deadline;
- payments are handled by a third-party provider (Airwallex); we do not store full payment credentials, and the provider may charge conversion or processing fees;
- a late payment may release your place, which is handled under 'Cancellation and refunds'.
Cancellation and refunds
- the order page records when you submit a cancellation request. Contact support if manual handling is needed. Refunds follow the policy accepted and saved when you booked, the number of travelers canceled and the amounts paid; later changes to public pages do not replace that policy;
- whether the deposit is refundable and which deductions apply depends on the refund policy accepted for your order. Submitting or approving a request does not mean funds have been returned; check the actual refund status on your order page;
- if events beyond anyone’s control, such as natural disasters, epidemics, war, government restrictions or transportation disruptions, affect your trip, contact the operator about rescheduling, alternatives or cancellation. Refunds follow the policy accepted for your order and applicable law;
- if the operator cancels a departure because the group minimum is not met or for reasons on the operator’s side, all amounts paid for active bookings are refunded. Check your order page for progress;
- changing your travel date or traveler requires our confirmation and may result in an actual difference in cost.
Your responsibilities
- check and arrange your passport, visa, health documents and travel insurance;
- tell us about health conditions or dietary needs that affect the journey, follow the photographer's and leader's on-site instructions, and do not enter dangerous areas for a shot;
- respect local people and anyone you photograph: do not photograph or share private spaces or portraits without permission;
- if you miss or leave a journey for personal reasons, such as lateness, document problems or health, the cancellation and refund policy accepted for your order applies.
Content and intellectual property
- the layout, text, icons and code of the site belong to us or to the relevant rights holder;
- photographs belong to the photographers and are shown here under license; reuse or commercial use needs separate permission;
- do not crawl, copy or republish site content in bulk without written permission; sharing a link is fine.
What you submit
- text and images you send through support, reviews or events must be yours or properly licensed, must not infringe anyone else's rights and must not be unlawful;
- you give us permission to use and display that content as far as the service needs it, for example a trip recap or handling a problem, and you can withdraw that permission through support at any time;
- we may remove content that breaks these terms or infringes someone's rights.
AI-assisted answers
The AI assistant answers questions using public information. Its answers may contain errors or outdated details and are for reference only; they do not form part of your booking contract. For prices, availability, itinerary arrangements and refunds, check the confirmed order record and contact the operator or our support team.
Limits of our responsibility
- to the extent permitted by law, we are not responsible for indirect losses, lost expected benefits or losses caused by third parties;
- for any single journey, our total liability does not exceed what you actually paid for it;
- losses caused by your breach of these terms, inaccurate information or your own fault are yours;
- nothing here excludes liability that cannot be excluded by law, such as damage we cause deliberately or through gross negligence.
Changes and ending the service
We may update, suspend or remove features and itineraries. We will announce material changes on the site in advance. You can stop using the service and request account closure at any time. Existing orders remain subject to the Price and payment and Cancellation and refunds sections.
Governing law and disputes
These terms are governed by the law of the place where the service operator is established. If a dispute arises we will first try to settle it with you directly; if that fails, either side may bring it before the competent court. Until it is resolved, both sides still have to meet the parts of these terms that the dispute does not affect.
Contact us
If you have a question about these terms or an order, contact us through the support chat: Contact support
Last updated: September 30, 2026
